Blog

Strategy, Architecture & Problem-Solving

Issues with Process Mapping

I’ve been using process mapping for over a decade now. I’ve probably been the recipient of more process maps than I’ve created, as I’ve had to implement changes that have already been designed by others. I’ve also had to talk many business users through the intricacies of their redesigned processes, especially if they (wrongly) hadn’t…
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Use Case Diagrams for Documenting Scope

Use Cases I embraced UML as a communication tool some years ago and have found it successful in being able to convey messages in a simple manner. I don’t use every type of diagram – some are too strange for the average business user. I do use Use Case diagrams. These are great and, with…
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What’s in a process?

I’ve had a view for a number of years now that a process cannot be described with just a process map. Well, not in its entirety. A standard process map usually consists of rectangular boxes linked with arrows. Better process maps have some variety in the size and shape of boxes representing the variety of actions and decisions that…
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4 ducks in a field watched by a lamb

Facilitation

Regardless of the project, sometimes we all need an external guide to help us along. Facilitation brings structure to events, ensuring that attendees stay on-track. The facilitator needs to be sensitive to the needs of the attendees and the needs of convener. The two sets of aims may well not be the same. Good facilitators…
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Mentoring and Training

All of the changes facing every organisation require skilled personnel, either increasing a team’s knowledge in the tools and techniques used for change or by mentoring analysts, providing guidance and supervision. Training Training packages can be developed in the following: Lean Service Redesign Business Process Reengineering Business Analysis Each training package is bespoke, specifically tailored…
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Yorkminster

Service Redesign

Are you designing a service or transforming an existing service? For redesign, we help organisations to reform teams more logically and change the way that they work resulting in more efficient processes. This is more structured and more logical than older BPR (Business Process Redesign) concepts as we’re heavily influenced by Lean but in a…
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Angle-poise lamp

Methodology Design

This starts with a review of your team, what it’s trying to achieve and how it’s trying to achieve that. Following that, we can advise on and develop suitable methodologies that will work for you and what you’re trying to achieve. The main focus with previous clients has been on integrating change methods and software…
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Strategic Analysis and Direction

Bringing a calm strategy to muddy waters. The benefit of using external consultants is that they can see through the internal politics and difficulties. Strategic Analysis and Direction Often the direction is not clear; there are a myriad of options or the service is trapped in an ever-continuing scenario of fighting daily fires. If you’re in…
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Wood pile

Trouble-shooting and Solving Problems

To be able to fix the problem, you first need to know what the problem is. More specifically, you need to know which problem to fix first. Your staff may already be telling you what the problem is, you may already know what it is, but what if that’s not the most important problem and…
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Welcome

Welcome. You’ll see the products and service I offer through this consultancy. I focus on strategic and business transformation, usually where there’s a difficult problem to resolve.