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Strategy, Architecture & Problem-Solving

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Failure in public sector – The Reprise

I read Vim‘s article on What Does Failure Mean for Public Services  and I wanted to respond. I wanted to build upon Vim’s thoughts from my own perspective. I’ve developed that perspective over a couple of decades working across front-line teams and supporting teams, transforming workforces across public and private sector. This results in me…
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Running with Knickers on Your Head

The First Draft

I’m pleased to announce that the first draft of my book on achieving change in front-line services is available. It’s been many years in the writing as I’ve changed direction a couple of times, adapted to newer, emerging methods, but recognised that the core of the book is still as pertinent now as it was…
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plumbing

Contingency as a Behaviour

After a late evening fixing a plumbing emergency at home, I’m reminded of the concept of contingency and how it can’t be practically be used as a buffer for all non-planned events.   So with my current main client, I start out early in the morning, long before must people (or birds) have risen. My…
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Hospital ward

How much is too much training?

I’m divided in this, but lean towards only brief training, just enough to inform them, rather than enough to practice.   On one hand, it pays to understand why change in general is necessary and specifically, why the change that you’re about to implement is necessary. Often I see professionals who spend time with the…
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Exclusivity

Exclusive Relationships

Have you considered the exclusivity of your relationships? This follows on from the post regarding the value of the data and the priority attached to the relationship or the data. I want to further explore the value of the relationship and shine some light on a different approach. The Scenario It’s the same scenario as…
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Traynor Guitar Amp

How accurate is your testing routine?

Testing is not just for software, but for the business processes, organisation or service that you’re implementing? I’ve seen many test routines that are too artificial, too removed from the reality of what the users will go through. Fortunately this factor has improved over time, especially with more focus on user stories. Let’s consider one…
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Suggestions Template

Suggestions Template

Downloadable template in Excel and pdf for use with the forthcoming book Running with Knickers on Your Head covering change and service improvement in front-line services. Use this for grouping suggestions by affinity, i.e. those with the same theme go in the same column. Excel download: Suggestions Template Pdf download: Suggestions Template  

RACI Matrix

RACI Matrix Template Download

Downloadable template in Excel and pdf for the RACI and RASCI matrices for use with the forthcoming book Running with Knickers on Your Head covering change and service improvement in front-line services. Excel Template: RACI Matrix Template PDF of RACI Version 1: RACI Matrix Version 1 PDF of RACI Version 2: RACI Matrix Version 2 PDF of RASCI: RASCI…
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Objectives Download

Downloadable template in Excel and pdf for use with the forthcoming book Running with Knickers on Your Head covering change and service improvement in front-line services. Objectives PDF Objectives Excel Template

RigourAndCreativity

Art requires rigour, science requires creativity

I heard this quote the other day, but I didn’t catch who originally said it. Art requires rigour, science requires creativity The first point is that it’s contrary to the standard view. The second point is that both perspectives are valid and that there shouldn’t be that much of a difference. It then made me…
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