Sign-up for News about My Forthcoming Book on Service Improvement

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What is the book about?

I'm part-way through writing a book about how to improve your organisation, specifically about how to improve your service. It's focussed on the improvement that can be generated and achieved within teams by the teams themselves, with as little outside help as possible. It's based on the belief that a more efficient team is a happier team (fewer complaints, fewer issues, less sickness, more satisfaction, etc). Learn from me about how to change your organisation so that it serves its customers better. I've blended a mix of the following business methodologies:
  • Lean
  • Six Sigma
  • Lean Startup
  • DSDM
  • Theory of Constraints
  • and more
to result in a method that's makes sense for the average team.

Who is this book for?

Any person responsible for making changes to their team or those that just want to make their work a better place. Ideal readers are:
  • nurses
  • social workers
  • acute therapists
  • claims adjusters
  • teachers
  • admin staff
  • HR/OD staff
  • any of their managers
  • and change agents/analysts/consultants whether internal to your organisation or working with clients
In addition, I'm writing the book so that you can choose which path to take and how much detail to read, so that it's useful for:
    • senior management
    • executives
    • programme managers
    • project managers
    • directors

Subscribe to this email list, to receive:

      • updates about the release and content of the book
      • offers relating to the book (e.g. pre-release packages)
      • free chapters
      • notification of related workshops

Do you have a suggestion or some content that you want including in the book?

On sign-up, you have the option to suggest some content. Let me know what you think and what you'd like to see included.

Why am I writing it?

I can't be everywhere to teach everyone. Some of what I teach can be applied without needing a consultant on-site. In fact, I'm positive that some of what I teach can be learned from a book (this book) and applied on your own. Now ask yourself, how many thousands could that save you in consultancy fees?

Data Protection - the short response

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