Tag: analysis

Using Four Box Models

Posted on alan1 CommentPosted in Articles, Service Redesign, Strategy

What is a Four-box Model? It’s a simplified graph, depicting two axes and the four boxes start at the corners of the graph. There’s an example further down below. Why Use Four-box Models? I love four box models. They’re simple and since they’re simple, they force you introduce clarity where there may have been confusion before. This makes the message easy to convey and simpler to isolate. As such, all 4-box models provide a way of clarifying the problem space. Even if the solution […]

Kanban prototype for an NHS Acute service

Lean Cost Benefit Analysis of a Quick Improvement

Posted on alanLeave a commentPosted in Articles

Last week, I was provided with the short opportunity to improve a service within an NHS Acute Trust. I had 5 minutes to understand the problem and then I suggested a quick improvement. I’d like to take you through how we arrived at a solution and the resulting lean cost benefit analysis of that solution. I don’t get that involved in the individual solutions anymore, instead I’m usually engaged for more strategic issues and end up mentoring others to make the […]

Fundamentals of Process Mapping – Introducing Subprocesses Part 4

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From what we have seen so far, we’d have 3 separate, but related process models. One for each of the following: Buy a Book Choose a Book Pay for Book Numbering the processes Some of that was getting difficult to describe. The fact that Pay for Book is a process step in one diagram and a whole process was causing some difficulties in describing the relationship. I’d recommend reading through it again, slower this time, checking that you are certain which process […]

Use Case Diagrams for Documenting Scope

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Use Cases I embraced UML as a communication tool some years ago and have found it successful in being able to convey messages in a simple manner. I don’t use every type of diagram – some are too strange for the average business user. I do use Use Case diagrams. These are great and, with a small amount of education, are suitable for use with business users. Use Case Diagrams for Scope As a communication tool, Use Case diagrams are […]

Mentoring and Training

Posted on alanPosted in Mentoring and Training

All of the changes facing every organisation require skilled personnel, either increasing a team’s knowledge in the tools and techniques used for change or by mentoring analysts, providing guidance and supervision. Training Training packages can be developed in the following: Lean Service Redesign Business Process Reengineering Business Analysis Each training package is bespoke, specifically tailored to the client’s needs. Mentoring Mentoring is a longer engagement than training, designed to offer support to your staff in their profession. For those involved […]