Chick

The Whole Chicken

Posted Posted in Articles, Strategy

KFC has a radio commercial playing over the last few weeks, but I’m struggling to understand what it means. I understand the words but they’re contradictory, even within the commercial spot itself. I’m left wondering what the business motivation is behind commissioning that ad slot. What was the intention? The Content Here are some of the main points of the commercial: “The whole chicken, just the chicken and nothing but the chicken.” “For £12.99” “Prices may vary” Analysis Let’s take each of those in turn: “The whole chicken, just the chicken and nothing but the chicken.” Did someone fall in love with that phrase and refuse to see the reality when presented with it. The deal includes fries and drink. Neither of them count as chicken. It’s not just chicken or nothing but the chicken. There are sides. Maybe those […]

Business Motivation Model for GDPR

GDPR: The White Knight or The Elephant in The Room

Posted Posted in Articles, Problem Solving, Service Redesign, Strategy, Transformation

I’m going to use GDPR as an example of how prioritised goals can make a big difference in how an organisation responds to change. I’ve no wish to jump on the consultancy bandwagon that is GDPR; I’m definitely no expert on the subject. However, GDPR will serve as a good example in this content as it’s a topical subject that many organisations are addressing. A brief perspective on GDPR I have a simple view of GDPR in that it’s requiring organisations to be better citizens, i.e. to behave better with the data that they obtain and manage. While there are a those complaining about the effects of GDPR, I would first want to question the motives of the companies they work for. I would be looking to see whether the motives are customer-centric or profit-centric. For most customer-centric organisations, most of […]

Checkout Till

Finding a balance between the needs of the organisation and the needs of the customer

Posted Posted in Articles, Methodology, Service Redesign, Strategy

Some companies are immature in their approach to customer relationship management (CRM), but at the heart is a desire to get something for free. And that’s wrong. The scenario You look around a shop, you pick something up, take it to the checkout, wait in a queue. You notice that the queue is moving slowly, despite most customer only having a handful of items and then paying with credit card. Maybe the link to the credit card authoriser is a bit flakey today? It’s your turn at the checkout. Once the greeting and the small talk is out of the way, the dreaded question is delivered by the sales assistant “Can I have your email address please?” or some variant on that request for your email. This may be followed with “can I take your postcode?” or “do you already […]

Business Architecture and Service Design

How Might We Apply Service Design to the Enterprise?

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

I simplistically take the view that Service Design is the concepts and methods of Design Thinking applied to making services work better for their customers. It’s a definition that works in the circles I most commonly move in, i.e. directors, programme directors, etc. It allows me to set the stage in which service design and design thinking both play. However on the same stage, we commonly find KPIs, OKRs, Business Architecture, etc. And the stage starts to look crowded very quickly. We also start to see people pulling in different directions, like someone has let a mouse loose in the chorus of an Italian opera. Operas and plays have directors, often many directors each responsible for their own domain, but with one artistic director responsible for the overall vision. Envisioning Now imagine what would the stage look like if the […]

Enterprise Architecture and Business Architecture as Peers

The Maturing of Business Architecture

Posted Posted in Articles

In Black Sheep or Shepherd, I introduced the idea that Business Architecture isn’t aligned with Enterprise Architecture as well as we may expect from looking at traditional structures for Enterprise Architecture. I’ve had several conversations about that topic since, all raised by the person I was talking with, rather than me asking them. And we’re all coming to similar set of conclusions: Business Architecture doesn’t fit well within Enterprise Architecture (more on this below) Business Architecture as a profession is maturing Organisations who are using Business Architects are using them differently Business Architecture may be better defined as a peer capability to Enterprise Architecture, rather than within EA. Let’s take each in turn. 1. Business Architecture doesn’t fit well within Enterprise Architecture I covered a lot of this in Black Sheep or Shepherd. The traditional implementation of EA originates from an IT […]

Capability Vision 0_04

Using Archimate for Business Motivation Model and MSP – Part 6: Capabilities and Org Units

Posted Posted in Articles, Mentoring and Training, Methodology, Strategy, Transformation

Taking the model defined so far and introducing the concept of capability changes and the effect on the organisation units. Recap In the first article, I introduced the standards and the tools that are in scope of this series of articles. To recap, the chosen tools/standards/methods are: Archimate – The open source enterprise architecture modelling standard Archi – a tool for working with Archimate Managing Successful Programmes (MSP) Business Motivation Model (BMM) In the second article, I introduced how I’m handling benefits and goals. In the third article, I introduced the corporate element of the BMM. In the fourth article, I introduced the Blueprint element of MSP. In the fifth article, I introduced the whole diagram so far and the achieving different perspectives on that model In this article, I’m going to introduce a related model that includes how to […]

The whole model for this series of articles

Using Archimate for Business Motivation Model and MSP – Part 5: Perspectives

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

The model I’ve been using in the previous articles has grown to become relative complex (complex for a online article, not for a typical business architecture model) while trying to describe a common situation in most organisations. I’m going to show it all in one diagram in this article and show different perspectives on the diagram. Recap In the first article, I introduced the standards and the tools that are in scope of this series of articles. To recap, the chosen tools/standards/methods are: Archimate – The open source enterprise architecture modelling standard Archi – a tool for working with Archimate Managing Successful Programmes (MSP) Business Motivation Model (BMM) In the second article, I introduced how I’m handling benefits and goals. In the third article, I introduced the corporate element of the BMM. In the fourth article, I introduced the Blueprint […]

Corporate Archimate

Using Archimate for Business Motivation Model and MSP – Part 3: Corporate

Posted 3 CommentsPosted in Articles, Methodology, Strategy

In the first article, I introduced the standards and the tools that are in scope of this series of articles. To recap, the chosen tools/standards/methods are: Archimate – The open source enterprise architecture modelling standard Archi – a tool for working with Archimate Managing Successful Programmes (MSP) Business Motivation Model (BMM) In the second article, I introduced how I’m handling benefits and goals In this article, I’m going to introduce the corporate element of the BMM. What we’ll cover Corporate vision as opposed to MSP vision Drivers and influencers What we won’t cover Programme plans Risk governance, etc IT artefacts Anything that isn’t related to business motivation. Archimate and Archi are capable of modelling more than just business motivation, but my scope is purely the intersection of Business Motivation, Archimate and MSP. Background In the previous article, I mentioned that […]

Using Archimate for Business Motivation Model and MSP – Part 1

Posted 4 CommentsPosted in Articles, Methodology, Strategy

I spend a lot of time around programmes that are managed with Managing Successful Programmes. I’m either in a separate architecture function, advising on changes, or sometimes in the trenches of the programmes themselves. There’s often a disconnect between the tools and the techniques being used, especially when different team members are coming from different backgrounds with different experiences. Business Motivation I’m always concerned about the why. Why does a programme exist? Why is it doing what it’s doing in the way that it’s doing it? Often that boils down to asking what problems are we trying to solve, but sometimes it’s more complex than that. I’ve been a fan of the Business Motivation Model (BMM) for a few years and have used it successfully with clients, especially to highlight the gaps between expected benefits and portfolio/programme activities. So I’ve […]

Business Motivation - Goals - alancward.co.uk

Using Archimate for Business Motivation Model and MSP – Part 2: Goals and Benefits

Posted 3 CommentsPosted in Articles, Methodology, Strategy

The concept of merging standards and tools isn’t new, in fact my first professional role was to map the supplier’s tool (Oracle Designer) and method to the corporate methodology (Fujitsu Macroscope). So I’m approaching this, not with any apprehension of difficulty, but instead from a perspective of being concerned about the level of compromise necessary to integrate the tools, standards and methods. I set out in the previous article why I was doing this. I’d come across several articles mapping out the Business Motivation Model and Archimate, with varying degrees of success. The main issue is the granularity of goals and how that doesn’t really help with the difference between board-level goals and local, more project level goals. In a way, that may be an advantage. The best was this article at bizzdesign.com The other issue I’m finding is that it’s […]