Car Park

Lack of Design Thinking in Supermarket Car Parks

Posted Posted in Articles, Methodology, Problem Solving

I’m convinced that there’s no thought to place of people in the design of most supermarket car parks. Poor Design I’ve just been to a great example of poor design. When driving in, you turn off the main road to a roundabout. At this roundabout, you turn right, away from the store, to the main car park. You can turn left, towards the store, to the disabled and parent+child spaces. There is no path between the main car park and the store. So at the roundabout, we also have people walking from their car to the store and back from the store, laden with shopping, to their cars. All those people also have to walk through the disabled and parent+child car park. Even in that car, the only two differences are that the spaces are wider and closer to the […]

Designing for Everyone

Posted Posted in Articles, Facilitation, Innovation, Methodology, Service Redesign, Transformation

Whatever system, process, technology we’re implementing, shouldn’t we be designing for everyone? Or at least everyone in the target customer segment? Background In the last couple of weeks, I’ve read a number of articles that have consolidated and made me reflect on my thinking about designing for disabilities and what counts as normal. Having spent a number of years working in the health and social care sector, I’m well-versed in the practicalities of working with people with disabilities. But I still hate the phrase “people with disabilities” and every other similar phrase I’ve ever seen. I don’t like the word inclusion, not that I don’t like the concept itself, but that I don’t like that the concept has to exist. Hence the title of this article as “Designing for Everyone”. What’s an average person? I read The Atlantic’s article on how we’ve ended […]