Tag: local authority

Strategy, Architecture & Problem-Solving

Fax Machine

The Parallels Between RPA and Fax Automation

There are times when the cheap and nasty solution is so economically efficient that it can preclude doing it properly later on. Background – The Fax Just under a decade ago, I was working with a local authority client and their NHS hospital partner. The interpretation of the law at that time was that email was…
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Be The Customer

Be The Customer

Introduction I really believe in getting customer input, especially before you build you product or service. Lean Six Sigma includes the concept as part of Voice of Customer, Lean Startup and similar methods include the concept within Customer Development. If you work for an existing organisation that currently delivers products/services rather than a start-up, sometimes…
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