Lean Service Improvement Book

Forthcoming Book on Improving Your Own Service

Posted on Leave a commentPosted in Articles, Book

Some of you may already know, I’m in the process of writing a book on improving your own service. I’m aiming the book at the people who work the process themselves, e.g.: nurses social workers claims adjusters HR/OD staff office managers office administrators hotel staff and their managers and change agents/analysts As you can see, it’s not restricted to any industry, but will be most relevant to those working in service industries (whether from private, public and 3rd sector), so […]

Wood pile

Trouble-shooting and Solving Problems

Posted on Posted in Problem Solving

To be able to fix the problem, you first need to know what the problem is. More specifically, you need to know which problem to fix first. Your staff may already be telling you what the problem is, you may already know what it is, but what if that’s not the most important problem and the underlying problem is something else entirely? That’s where using an external consultancy can prove valuable. We’re impartial, unencumbered by politics, with no axes to […]