Applying Different Categories of Knowledge

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Introduction We should be careful when we judge the effectiveness of others and reflecting on this can in turn help influence us in how we approach change activities. I’ll use this chart (shown in more detail further down) to describe the differences. First Day Effectiveness On numerous occasions, I’ve seen people judge others by their effectiveness on the first day at work. In some cases that may be fairer than others, but let’s take the view of a clinician arriving on a hospital ward for the first time. That nurse may be one of the best nurses ever to have existed, complete with outstanding nursing skills and excellent nursing experience, but they may be judged overly harshly as being ineffective due to not knowing the location of certain items on that particular ward. It always takes some time to understand how a new environment works, whether […]

Innovation is not a Space

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I’m increasingly seeing clients with innovation spaces and I’m seeing more of them on social media/news channels where companies are outfitting office spaces with fun decorations and repurposed objects (e.g. tuk-tuks as meeting spaces). This concept of an innovation space has been introduced to change the way that employees generate solutions. What’s the problem? The problem with this is a belief that innovation is a space, i.e. create a non-conformist space and label it as your innovation. Then expect magic to happen. But the magic doesn’t happen. Here’s the truth, you can introduce innovation in a windy portakabin. It’s not comfortable (and that breaks one of the rules I’ll mention later), but it can be done. You don’t need fake grass carpets, slinky springs, koosh balls, nerf guns or whatever else is hip at the time your innovation designers come into your […]