Tidy Clothes Hangers

KonMari Method applied to Organisational Design

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

Can we apply the KonMari to Organisational Design? The KonMari method describes how to tidy your house and how to keep it tidy. It is a set of rules that you can absorb in order to keep a less cluttered house. Having read through the concepts and the rules, I noticed some similarities to the domain of Organisational Design. So let’s work through some of the main rules. 1. Tidy all at once The premise of this is the concept that tidying an untidy house a bit at a time doesn’t work. Now before I hear you say Continuous Improvement, we have to remember that at first with KonMari, the house is already untidy. And so it is with our organisation. We’re performing Organisational Design because the  organisation is an unfit state; it’s untidy. So let’s allocate enough time, effort […]

Partnership Map 0_02

Partnership Map

Posted Posted in Articles, Facilitation, Methodology, Service Redesign, Startups, Strategy

I’ve developed a Partnership Map, designed to help us think about which companies we partner with and why. With my clients, I’ve often found workshop attendees confused (at least initially) by the term partnership. If you use other well-known tools such as the Business Model Canvas, maybe you’ve encountered similar issues. We all use the term partnership, but rarely question what we actually mean by it. I usually revert to asking what the partnership entails. If it’s one company paying another for services, is that really partnership? Components There are two parts to the target The Map itself: designed so you can print it large and place your partnering companies on the map A table of the definition of the tiers. I’ll admit this is a very rough draft, but I thought it better to get it out in the […]

Rodents Don’t Scuba Dive – Innovation In The Real World

Posted Posted in Articles, Problem Solving, Service Redesign

I’ve always liked the concept about innovation being the introduction of something that’s already done in one industry sector into another sector where it’s not (yet) done. Incomplete Definition Unfortunately, it doesn’t stand-up as a complete definition of innovation. For instance, it falls short by not recognising innovation from within. By that, I’m not referring to new types of products (e.g. the internal combustion engine) since those would be better classed as inventions. Many new products are existing concepts with new features, so would be better described as improvements. But taking a product and using it for a different purpose, e.g. using an internal combustion engine to power a unicycle could be an innovation. What I like about the simple concept is that it immediately makes people think about what they

Use Case Diagrams for Documenting Scope

Posted Posted in Articles

Use Cases I embraced UML as a communication tool some years ago and have found it successful in being able to convey messages in a simple manner. I don’t use every type of diagram – some are too strange for the average business user. I do use Use Case diagrams. These are great and, with a small amount of education, are suitable for use with business users. Use Case Diagrams for Scope As a communication tool, Use Case diagrams are great at showing who does what at a very high level. They’re good at showing system solution scope, types of actors and ownership of integration points. In one diagram, I can show the scope of the system in a way that users will understand. Now that’s a powerful tool. Depth of the Scoping Use Case Ideally I like to have […]