Business Motivation Model for GDPR

GDPR: The White Knight or The Elephant in The Room

Posted Posted in Articles, Problem Solving, Service Redesign, Strategy, Transformation

I’m going to use GDPR as an example of how prioritised goals can make a big difference in how an organisation responds to change. I’ve no wish to jump on the consultancy bandwagon that is GDPR; I’m definitely no expert on the subject. However, GDPR will serve as a good example in this content as it’s a topical subject that many organisations are addressing. A brief perspective on GDPR I have a simple view of GDPR in that it’s requiring organisations to be better citizens, i.e. to behave better with the data that they obtain and manage. While there are a those complaining about the effects of GDPR, I would first want to question the motives of the companies they work for. I would be looking to see whether the motives are customer-centric or profit-centric. For most customer-centric organisations, most of […]

Enterprise Architecture and Business Architecture as Peers

The Maturing of Business Architecture

Posted Posted in Articles

In Black Sheep or Shepherd, I introduced the idea that Business Architecture isn’t aligned with Enterprise Architecture as well as we may expect from looking at traditional structures for Enterprise Architecture. I’ve had several conversations about that topic since, all raised by the person I was talking with, rather than me asking them. And we’re all coming to similar set of conclusions: Business Architecture doesn’t fit well within Enterprise Architecture (more on this below) Business Architecture as a profession is maturing Organisations who are using Business Architects are using them differently Business Architecture may be better defined as a peer capability to Enterprise Architecture, rather than within EA. Let’s take each in turn. 1. Business Architecture doesn’t fit well within Enterprise Architecture I covered a lot of this in Black Sheep or Shepherd. The traditional implementation of EA originates from an IT […]

The Washroom Principle - Revised

The Washroom Principle – The Easiest Way to Evaluate a Company

Posted Posted in Articles, Methodology, Strategy

There are plenty of methods for conducting due diligence, whether for partners, customers, suppliers or mergers. They’re lengthy and they’re expensive. There are times for adopting principles of formal Business Architecture, such as capability matching in M&A situations. But no matter what the deliverables indicate, there’s a useful and quick check to perform as a balance. I’d like to introduce the quickest method for evaluating a company. Check the state of the washrooms nearest the directors Check the state of the washrooms in the middle of the office, e.g. where developers work, where finance work, etc Compare the two and evaluate according to the 4 box model below The Simplified View The simple view consists of a 4-box model with two axis; vertical for the quality of the director/board/exec washrooms and horizontal for the quality of the employee washrooms. That […]

high-heeled-shoes

High-heels, guitars and cultural expectations

Posted 1 CommentPosted in Articles, Innovation, Strategy, Transformation

Expectations can run deeper than you may at first think, especially if those expectations are based on decades of cultural information/misinformation. This may affect attitudes towards quality or acceptance of new ideas, including industry innovations. If we’re aiming to make changes in an organisation, we should look out for the deep-rooted expectations of what’s acceptable. It’s about the form High-heels have been a feature of women’s attire for centuries, especially since the latter half of the last century. They’ve become a focus for discussing what’s acceptable in our society, to the extent of legislation in some countries banning companies from requiring its female workforce to wear heels. But also, from a moral perspective about whether wearing them can ever be required. Setting the moral and legal arguments aside, let’s take a quick look at what’s behind them. Morris conducted an […]

taco

The Taco of Business Architecture – What’s the Purpose of Business Architecture?

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

As a profession, Business Architects are in danger of becoming defined by just one of the products that they create. Unfortunately, it reduces the value that the profession can provide to organisations and limits expectations of prospects and clients. What went wrong? Imagine a fine-dining chef who makes tacos once at the request of a favourite customer. The chef knows tacos will do the job, she knows they’re sustenance, she knows that there are better products and even advises the customer of what she can do instead. But the customer wants tacos, so she delivers. Other people like tacos as well. So she becomes known as a taco chef and the world is left short one fine-dining chef. Or rather, she’s no longer unavailable to provide the fine-dining experience since she’s now cooking tacos at the request of many customers. […]

server

xTech – Part 1 – Why I’m fed up with tech

Posted 1 CommentPosted in Articles, Innovation, Strategy

xtech for Sector x Fintech is challenging the Finance sector Insurtech is challenging the Insurance sector Healthtech is challenging the Health sector Will we see Techtech challenging the Tech sector? And since new technology is developed every month and every year, would we be looking at a Techtechtech sector in a decade? It’s seems ludicrous to think of it that way and it is indeed ludicrous. The reason it sounds so odd to have a Techtech sector is that we’re allowing ourselves to be focussed on the technology that’s enabling us to replace the older business models. Analysis If you get a nice interface to your banking account and that bank account has a different charging model to the older high street banks, does that make it fintech? According to the hyped world, then yes. But it’s stilll banking. It’s […]

Partnership Map 0_02

Partnership Map

Posted Posted in Articles, Facilitation, Methodology, Service Redesign, Startups, Strategy

I’ve developed a Partnership Map, designed to help us think about which companies we partner with and why. With my clients, I’ve often found workshop attendees confused (at least initially) by the term partnership. If you use other well-known tools such as the Business Model Canvas, maybe you’ve encountered similar issues. We all use the term partnership, but rarely question what we actually mean by it. I usually revert to asking what the partnership entails. If it’s one company paying another for services, is that really partnership? Components There are two parts to the target The Map itself: designed so you can print it large and place your partnering companies on the map A table of the definition of the tiers. I’ll admit this is a very rough draft, but I thought it better to get it out in the […]

The Kano model can operate in reverse: exploring the travel industry

Posted Posted in Articles, Innovation, Service Redesign, Strategy

You may have come across the Kano model before. It’s an analytical technique for understanding what your customers want and, importantly, what they’ve come to expect as required. Exploration I was travelling on a local train last week with a largely empty carriage. I had the choice of seats. I am familiar enough with these carriages to know that there are heating vents in blocks underneath every third row of seats, so I didn’t sit behind one of them. That way my feet would have somewhere to fit. So I a seat two rows behind. Then I noticed that my knees didn’t fit. Actually, couldn’t fit. I was seated as far back in the seat as I could go and still my legs could not fit straight in front of me. I had to resort to man-spreading (the shame of […]

Sheep

Black sheep or Shepherd?

Posted Posted in Articles, Innovation, Service Redesign, Strategy

As a business architect, I feel like I’m sometimes the black sheep and sometimes the shepherd of the Enterprise Architecture function.   The Black Sheep 1: Uncovering the rationale I feel like the black sheep because I find myself regularly asking why. Why did you make that decision? Why did you choose that approach? Why caused you to think that way? I tend to use different, phrasing which is more approachable and open, such as “tell me the story so far. How did we get to where we are now?”, etc. But underneath it all, I’m aiming to understand the motivation behind the changes that are progressing in front of me. It’s not so much a position of devil’s advocate, more of one of uncovering the rationale behind decisions and evaluating whether that decision is still a valid one. Many […]

guitar

Further innovations in the musical instrument industry

Posted Posted in Articles

In a previous article, I wrote about TC Electronic and what we can see from the outside regarding their innovation process. Today, I’m introducing Fender’s approach to reducing churn.   Fender Musical Instruments have released a new training service called Fender Play, which has a different aim to the current Riffstation. The central idea behind Fender Play is to keep guitarists motivated to learn, by providing shorter lessons based around their favourite songs. Fast Company have a good introduction to the service, so I won’t repeat what they’ve already written. Instead, I want to highlight a few features that are of significance from a corporate innovation perspective. Attrition rate Two phrases from Andy Mooney, CEO of Fender Musical Instruments Corporation really struck home: “About 45% of the guitars that we sell every year are bought by an absolute beginner” “Somebody […]