RigourAndCreativity

Art requires rigour, science requires creativity

Posted Posted in Articles, Facilitation, Methodology, Service Redesign, Strategy, Transformation

I heard this quote the other day, but I didn’t catch who originally said it. Art requires rigour, science requires creativity The first point is that it’s contrary to the standard view. The second point is that both perspectives are valid and that there shouldn’t be that much of a difference. It then made me think of typical transformation programme roles and the relation between creativity and rigour. Most roles have a balance between the two, with that balance changing according to the standard role and, at times, according to the demands on that role. For instance, process analysts should generally follow a set of standards. Business Analysts have to be more creative, but still have methodologies to follow. Service Designers have less rigour methods, usually a composition of tools and techniques rather than the standardised methodologies of previous decades. […]

The Wrong Quick Wins

Posted Posted in Articles, Problem Solving, Service Redesign, Strategy, Transformation

A few thoughts from me on quick wins and why we¬†go for the wrong type. Hands up if you’ve ever had a project sponsor say they needed quick wins? Usually, it’s about showing that you’re doing something to the company board so your project isn’t cancelled or it’s about showing you can make savings. Both of those indicate an immature organisation that’s ready to cancel change activities before they’re due to return results. Some changes take time, some can be done more quickly. The same change activity isn’t necessarily the right type of activity to achieve short and long-term changes. So if you’re on a long-term change project and you’re asked for quick wins, start to head off the question with looking at the original plan for when you’re due to complete your first phase. A better idea is to […]