Agreement

Draft or Final

Posted Posted in Articles, Problem Solving, Strategy, Transformation

Some organisations have a different approach to how they handle the status of a document. The approach belies a more fundamental culture of how work is commissioned and reviewed and how staff are viewed. Background One of my clients exhibited odd behaviour regarding commissioning work and approving it. Due to the nature of the engagement, decisions were made by me and then relayed to the client. That, almost unilateral, form of decision-making has not be the norm for my engagements. Instead, I’d have preferred to have reviewed the actions while I was working on those actions (rather than after the fact). It was all a bit backwards compared to any other client engagement, where we would address scope questions early on and progress from that more detailed, joint understanding. Even though I was assessing business capability maturity, it felt contractual. […]

Innovation is not a Space

Posted Posted in Articles, Innovation, Service Redesign, Strategy

I’m increasingly seeing clients with innovation spaces and I’m seeing more of them on social media/news channels where companies are outfitting office spaces with fun decorations and repurposed objects (e.g. tuk-tuks as meeting spaces). This concept of an innovation space has been introduced to change the way that employees generate solutions. What’s the problem? The problem with this is a belief that innovation is a space, i.e. create a non-conformist space and label it as your innovation. Then expect magic to happen. But the magic doesn’t happen. Here’s the truth, you can introduce innovation in a windy portakabin. It’s not comfortable (and that breaks one of the rules I’ll mention later), but it can be done. You don’t need fake grass carpets, slinky springs, koosh balls, nerf guns or whatever else is hip at the time your innovation designers come into your […]