Business Architecture and Service Design

How Might We Apply Service Design to the Enterprise?

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

I simplistically take the view that Service Design is the concepts and methods of Design Thinking applied to making services work better for their customers. It’s a definition that works in the circles I most commonly move in, i.e. directors, programme directors, etc. It allows me to set the stage in which service design and design thinking both play. However on the same stage, we commonly find KPIs, OKRs, Business Architecture, etc. And the stage starts to look crowded very quickly. We also start to see people pulling in different directions, like someone has let a mouse loose in the chorus of an Italian opera. Operas and plays have directors, often many directors each responsible for their own domain, but with one artistic director responsible for the overall vision. Envisioning Now imagine what would the stage look like if the […]

Enterprise Architecture and Business Architecture as Peers

The Maturing of Business Architecture

Posted Posted in Articles

In Black Sheep or Shepherd, I introduced the idea that Business Architecture isn’t aligned with Enterprise Architecture as well as we may expect from looking at traditional structures for Enterprise Architecture. I’ve had several conversations about that topic since, all raised by the person I was talking with, rather than me asking them. And we’re all coming to similar set of conclusions: Business Architecture doesn’t fit well within Enterprise Architecture (more on this below) Business Architecture as a profession is maturing Organisations who are using Business Architects are using them differently Business Architecture may be better defined as a peer capability to Enterprise Architecture, rather than within EA. Let’s take each in turn. 1. Business Architecture doesn’t fit well within Enterprise Architecture I covered a lot of this in Black Sheep or Shepherd. The traditional implementation of EA originates from an IT […]

taco

The Taco of Business Architecture – What’s the Purpose of Business Architecture?

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

As a profession, Business Architects are in danger of becoming defined by just one of the products that they create. Unfortunately, it reduces the value that the profession can provide to organisations and limits expectations of prospects and clients. What went wrong? Imagine a fine-dining chef who makes tacos once at the request of a favourite customer. The chef knows tacos will do the job, she knows they’re sustenance, she knows that there are better products and even advises the customer of what she can do instead. But the customer wants tacos, so she delivers. Other people like tacos as well. So she becomes known as a taco chef and the world is left short one fine-dining chef. Or rather, she’s no longer unavailable to provide the fine-dining experience since she’s now cooking tacos at the request of many customers. […]

The whole model for this series of articles

Using Archimate for Business Motivation Model and MSP – Part 5: Perspectives

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

The model I’ve been using in the previous articles has grown to become relative complex (complex for a online article, not for a typical business architecture model) while trying to describe a common situation in most organisations. I’m going to show it all in one diagram in this article and show different perspectives on the diagram. Recap In the first article, I introduced the standards and the tools that are in scope of this series of articles. To recap, the chosen tools/standards/methods are: Archimate – The open source enterprise architecture modelling standard Archi – a tool for working with Archimate Managing Successful Programmes (MSP) Business Motivation Model (BMM) In the second article, I introduced how I’m handling benefits and goals. In the third article, I introduced the corporate element of the BMM. In the fourth article, I introduced the Blueprint […]

Business Motivation Blueprint

Using Archimate for Business Motivation Model and MSP – Part 4: Mission

Posted 1 CommentPosted in Methodology, Service Redesign, Strategy

In the first article, I introduced the standards and the tools that are in scope of this series of articles. To recap, the chosen tools/standards/methods are: Archimate – The open source enterprise architecture modelling standard Archi – a tool for working with Archimate Managing Successful Programmes (MSP) Business Motivation Model (BMM) In the second article, I introduced how I’m handling benefits and goals. In the third article, I introduced the corporate element of the BMM. In this article, I’m going to introduce the Blueprint element of MSP. What we’ll cover: The MSP Blueprint The MSP Mission Some of the capabilities that we’re affecting Design Principles The start of work packages What we won’t cover The detail of the organisation design (e.g. current and future designs) The full capability map Multiple programmes Warning Do not consider this article to contain the […]

Corporate Archimate

Using Archimate for Business Motivation Model and MSP – Part 3: Corporate

Posted 3 CommentsPosted in Articles, Methodology, Strategy

In the first article, I introduced the standards and the tools that are in scope of this series of articles. To recap, the chosen tools/standards/methods are: Archimate – The open source enterprise architecture modelling standard Archi – a tool for working with Archimate Managing Successful Programmes (MSP) Business Motivation Model (BMM) In the second article, I introduced how I’m handling benefits and goals In this article, I’m going to introduce the corporate element of the BMM. What we’ll cover Corporate vision as opposed to MSP vision Drivers and influencers What we won’t cover Programme plans Risk governance, etc IT artefacts Anything that isn’t related to business motivation. Archimate and Archi are capable of modelling more than just business motivation, but my scope is purely the intersection of Business Motivation, Archimate and MSP. Background In the previous article, I mentioned that […]

textile

Enterprise Architecture as a household chore

Posted Posted in Articles, Methodology, Strategy, Transformation

If transformative change is the task of ironing, then Enterprise Architecture is the act of stretching the fabric across the ironing board beforehand. Ensuring that the creases that already existed are smoothed out, allowing the change to flow freely, instead of exacerbating the folds that were already present before the change. Experienced Enterprise Architects will know just how much stretching is required, how hot to make the change and, most importantly, when it’s done and it’s time to move onto the next item.

Sheep

Black sheep or Shepherd?

Posted Posted in Articles, Innovation, Service Redesign, Strategy

As a business architect, I feel like I’m sometimes the black sheep and sometimes the shepherd of the Enterprise Architecture function.   The Black Sheep 1: Uncovering the rationale I feel like the black sheep because I find myself regularly asking why. Why did you make that decision? Why did you choose that approach? Why caused you to think that way? I tend to use different, phrasing which is more approachable and open, such as “tell me the story so far. How did we get to where we are now?”, etc. But underneath it all, I’m aiming to understand the motivation behind the changes that are progressing in front of me. It’s not so much a position of devil’s advocate, more of one of uncovering the rationale behind decisions and evaluating whether that decision is still a valid one. Many […]

Enterprise Architecture in Startups: Is it relevant?

Posted Posted in Articles, Methodology, Startups, Strategy

Practitioners of Customer Development, Lean Startup and Enterprise Architecture can all learn from each other. But they shouldn’t enforce their views on each other as there are some incompatibilities. Let’s see how enterprise architecture in startups can exist. Background The Startup culture and methods have largely been defined by Steve Blank who wrote The Startup Owners Handbook and later, by Eric Ries who wrote Lean Startup. Both of these consider how newly-created companies can grow quickly and in the right direction for their founders and customers. Many authors and speakers followed, but for this article, we’ll mainly focus on these two. Enterprise Architecture (EA) functions can be found in many large, mature organisations that have a need to get a grip on their ICT* landscape.