Tag: therapy

Strategy, Architecture & Problem-Solving

Ladder of citizen participation

Where Organisations Go Wrong

A lot happened in 1969. The moon landing, Led Zeppelin was released (the first LZ album), the maiden flight of the Boeing 747, and a paper by Sherry Arnstein. It’s difficult to say which is the most important of those above, but Arnstein’s paper is probably the least famous. Context I frequently speak with directors…
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Kanban prototype for an NHS Acute service

Lean Cost Benefit Analysis of a Quick Improvement

Last week, I was provided with the short opportunity to improve a service within an NHS Acute Trust. I had 5 minutes to understand the problem and then I suggested a quick improvement. I’d like to take you through how we arrived at a solution and the resulting lean cost benefit analysis of that solution.…
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