Tag: method

Strategy, Architecture & Problem-Solving

Traynor Guitar Amp

How accurate is your testing routine?

Testing is not just for software, but for the business processes, organisation or service that you’re implementing? I’ve seen many test routines that are too artificial, too removed from the reality of what the users will go through. Fortunately this factor has improved over time, especially with more focus on user stories. Let’s consider one…
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Tidy Clothes Hangers

KonMari Method applied to Organisational Design

Can we apply the KonMari to Organisational Design? The KonMari method describes how to tidy your house and how to keep it tidy. It is a set of rules that you can absorb in order to keep a less cluttered house. Having read through the concepts and the rules, I noticed some similarities to the…
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Post-it Notes

Confirmation bias in design thinking

Every few years another fad comes around. Look back long enough and you’ll see lean, systems thinking, TQM, CRM, structured systems and many, many more methodologies and/or approaches. The problem is in the delivery of the projects when the terms become more widespread. Background What we’re seeing is the climb of two methodologies: Service Design and Design…
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Designing for Everyone

Whatever system, process, technology we’re implementing, shouldn’t we be designing for everyone? Or at least everyone in the target customer segment? Background In the last couple of weeks, I’ve read a number of articles that have consolidated and made me reflect on my thinking about designing for disabilities and what counts as normal. Having spent a…
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Lean Service Improvement Book

Forthcoming Book on Improving Your Own Service

Some of you may already know, I’m in the process of writing a book on improving your own service. I’m aiming the book at the people who work the process themselves, e.g.: nurses social workers claims adjusters HR/OD staff office managers office administrators hotel staff and their managers and change agents/analysts As you can see,…
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Angle-poise lamp

Methodology Design

This starts with a review of your team, what it’s trying to achieve and how it’s trying to achieve that. Following that, we can advise on and develop suitable methodologies that will work for you and what you’re trying to achieve. The main focus with previous clients has been on integrating change methods and software…
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