Applying Lean Startup in the Public Sector

Posted Posted in Articles, Methodology, Service Redesign, Transformation

Yesterday, I presented at #Leanconf 2013 in Manchester. It was the first Lean Conference covering Lean Startup in Europe. There was a great energy to the 2-day event with a variety of planned and unplanned talks plus lots of opportunity to network without the usual tradeshow conference feeling of being stalked by sales managers. I don’t think I’ve seen a community spirit like that in a long time; every attendees helped someone else no matter how far along their own ideas were. In the spirit of the energy that I encountered at the conference, I’ve placed the slides on slideshare. If you download the presentation, you can read the notes which will help you make more sense of the slides. Hopefully the video will be online as well soon. When it is available, I’ll update and post a link to […]

Be The Customer

Be The Customer

Posted Posted in Articles, Transformation

Introduction I really believe in getting customer input, especially before you build you product or service. Lean Six Sigma includes the concept as part of Voice of Customer, Lean Startup and similar methods include the concept within Customer Development. If you work for an existing organisation that currently delivers products/services rather than a start-up, sometimes it’s easier to actually be your customer than to gather their input. Many companies try to get closer to customer needs by using mystery shoppers. Again,┬ádepending on your product┬áthis avenue may not be necessary. Examples I’ve been reminded of this many times when I see a process that just doesn’t make sense for the customer, but looks like it would have made sense for the person working in the office who created the process. I’ll discuss three examples below: Traffic Wales I was driving back […]

Introducing the new Questions and Answers

Posted Posted in Articles, Transformation

Starting this week, I’ll be answering your questions on Lean and Lean Startup and how they can be applied to the public sector. I’ll also answer questions on wider subjects of business transformation and change management, although I expect most will relate to Lean in public sector and/or Lean Startup in existing organisations. I’m assuming that any questions you ask me are public and can be posted on this site and publicly responded to. If you need a private response, let me know in the question and I’ll treat it so. The idea behind this is to share some of my experiences, e.g. how I’ve overcome some of the typical obstacles to change or what to expect when transforming a public sector operation. You can keep up-to-date with the questions and my answers by subscribing to the newsletter in the […]