Automation of White Collar Jobs and Process Debt

Posted on Leave a commentPosted in Articles, Service Redesign, Startups

Background Business Insider published an article on how automation may remove the need for people in white-collar roles. While the context of the article seems relevant, I found the choice of example to be very odd. Specifically Deliveroo’s creation of 25 redundancies in their ordering process. In fact, I think it more likely that process debt had been accrued and then paid off as part of an improvement programme. Initial Thoughts I found it odd because to me that sounds like the […]

Enterprise Architecture in Startups: Is it relevant?

Posted on Leave a commentPosted in Articles, Methodology, Startups, Strategy

Practitioners of Customer Development, Lean Startup and Enterprise Architecture can all learn from each other. But they shouldn’t enforce their views on each other as there are some incompatibilities. Let’s see how enterprise architecture in startups can exist. Background The Startup culture and methods have largely been defined by Steve Blank who wrote The Startup Owners Handbook and later, by Eric Ries who wrote Lean Startup. Both of these consider how newly-created companies can grow quickly and in the right direction […]

Rodents Don’t Scuba Dive – Innovation In The Real World

Posted on Leave a commentPosted in Articles, Problem Solving, Service Redesign

I’ve always liked the concept about innovation being the introduction of something that’s already done in one industry sector into another sector where it’s not (yet) done. Incomplete Definition Unfortunately, it doesn’t stand-up as a complete definition of innovation. For instance, it falls short by not recognising innovation from within. By that, I’m not referring to new types of products (e.g. the internal combustion engine) since those would be better classed as inventions. Many new products are existing concepts with […]