Tag: process design

Strategy, Architecture & Problem-Solving


Look at the Evidence – the Spike and Delay Pattern in Social Care

A number of years ago, I was transforming a city’s social care directorate and, as part of that transformation, we aimed to reduce the time it took to do anything when interacting with the service. The transformation was based on a more fundamental need to free up workers to be able to do the work…
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Automation of White Collar Jobs and Process Debt

Background Business Insider published an article on how automation may remove the need for people in white-collar roles. While the context of the article¬†seems relevant, I found the choice of example to be very odd. Specifically Deliveroo’s¬†creation of 25 redundancies in their ordering process. In fact, I think it more likely that process debt had…
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