Look at the Evidence – the Spike and Delay Pattern in Social Care
Why require a signature?
What does the evidence say?
So where does that leave us?
- Complete the analysis in terms of understanding when the process can continue.
- Engage with service users to understand what they need out of the process, what their engagement should be
- As a team, choose a default option, either they progress by default or they pause by default
- Help the team define the rules that govern the exceptions
- Implement a training and induction programme for ensuring that everyone knows how to apply the rules