high-heeled-shoes

High-heels, guitars and cultural expectations

Posted 1 CommentPosted in Articles, Innovation, Strategy, Transformation

Expectations can run deeper than you may at first think, especially if those expectations are based on decades of cultural information/misinformation. This may affect attitudes towards quality or acceptance of new ideas, including industry innovations. If we’re aiming to make changes in an organisation, we should look out for the deep-rooted expectations of what’s acceptable. It’s about the form High-heels have been a feature of women’s attire for centuries, especially since the latter half of the last century. They’ve become a focus for discussing what’s acceptable in our society, to the extent of legislation in some countries banning companies from requiring its female workforce to wear heels. But also, from a moral perspective about whether wearing them can ever be required. Setting the moral and legal arguments aside, let’s take a quick look at what’s behind them. Morris conducted an […]

ecommerce

The Value Affix – Xtech and Why I’m Fed Up with Tech part 2

Posted 1 CommentPosted in Articles, Innovation, Startups, Strategy

I wrote in the previous article that we don’t need a separate xtech for any given sector x. Abstracting further, the focus should be on the customer, not the technology. We see healthtech, fintech and insuretech which indicate the use of new technologies to improve existing or introduce new business models. But technology is just one factor that could be changed. Historic changes to business models Instead we could be changing other elements of the business model. We’ve already seen the changes introduced during the shift from bricks-and-mortar to online. We stuck an “e-” at the beginning of everything. If it’s Apple-related, maybe an “i”. We saw segmentation and stuck a CRM at the end of it. And I still chuckle from hearing a supplier introduce “farmerCRM” at the time. In that room, we had all misheard PharmaCRM which made […]

server

xTech – Part 1 – Why I’m fed up with tech

Posted 1 CommentPosted in Articles, Innovation, Strategy

xtech for Sector x Fintech is challenging the Finance sector Insurtech is challenging the Insurance sector Healthtech is challenging the Health sector Will we see Techtech challenging the Tech sector? And since new technology is developed every month and every year, would we be looking at a Techtechtech sector in a decade? It’s seems ludicrous to think of it that way and it is indeed ludicrous. The reason it sounds so odd to have a Techtech sector is that we’re allowing ourselves to be focussed on the technology that’s enabling us to replace the older business models. Analysis If you get a nice interface to your banking account and that bank account has a different charging model to the older high street banks, does that make it fintech? According to the hyped world, then yes. But it’s stilll banking. It’s […]

ticket

Charging Admission as an Example of Changing Strategy

Posted Posted in Articles, Innovation, Service Redesign, Strategy

We should all look at the thinking behind this article in Business Of Fashion; there’s a lot we can take away from it. It shows a level of innovation and shines light on so many values that we take for granted.   The Premise The author writes about the shift of a fashion store to charging customers a fee to enter the store. The argument is that the store is an entertainment experience and that we expect to pay for other places of entertainment, e.g. theatres, cinemas, etc, so shouldn’t we also expect to pay to go to fashion stores? So instead, we could charge admission not for the store but for the experience which happens to be in a store. There’s a distinction there in that most stores will not have an experience worth charging. Indeed, as the author mentions […]

The Kano model can operate in reverse: exploring the travel industry

Posted Posted in Articles, Innovation, Service Redesign, Strategy

You may have come across the Kano model before. It’s an analytical technique for understanding what your customers want and, importantly, what they’ve come to expect as required. Exploration I was travelling on a local train last week with a largely empty carriage. I had the choice of seats. I am familiar enough with these carriages to know that there are heating vents in blocks underneath every third row of seats, so I didn’t sit behind one of them. That way my feet would have somewhere to fit. So I a seat two rows behind. Then I noticed that my knees didn’t fit. Actually, couldn’t fit. I was seated as far back in the seat as I could go and still my legs could not fit straight in front of me. I had to resort to man-spreading (the shame of […]

Sheep

Black sheep or Shepherd?

Posted Posted in Articles, Innovation, Service Redesign, Strategy

As a business architect, I feel like I’m sometimes the black sheep and sometimes the shepherd of the Enterprise Architecture function.   The Black Sheep 1: Uncovering the rationale I feel like the black sheep because I find myself regularly asking why. Why did you make that decision? Why did you choose that approach? Why caused you to think that way? I tend to use different, phrasing which is more approachable and open, such as “tell me the story so far. How did we get to where we are now?”, etc. But underneath it all, I’m aiming to understand the motivation behind the changes that are progressing in front of me. It’s not so much a position of devil’s advocate, more of one of uncovering the rationale behind decisions and evaluating whether that decision is still a valid one. Many […]

Revised Revenue Vs Confidence 4 box model

4 box model for deciding on the future – part 2

Posted 1 CommentPosted in Articles, Innovation, Startups, Strategy

I finished the previous part of this article with a four box model that had two quadrants with the same outcome. With that article, I’d stated that the outcome you may want to choose would probably depend on the lifestyle you want to lead. That still applies, but I want to show what I do with similar four-box models The issue I don’t like when four-box models show opposite quadrants with the same outcome. The reason is that the quadrants are an approximation so we’ve blurred what we do with data points that fall around the centre (like around a bullseye) of the model. Imagine a point of x=49 and y=51, why should that be treated different to x=51 and y=51? or x=49 and y=49? How to interpret What we recognise is that if the diagonally-opposite quadrants are more a […]

RevenueVsConfidence

4 box model for deciding on the future – part 1

Posted 1 CommentPosted in Articles, Innovation, Startups

I regular make decisions about where I’m going to spend most of my working effort. A few years ago, I was sharing my ideas and potential options with a few friends and ex-colleagues. I used an extension to the typical four-box models. This simplified the thinking and forced me to recognise a few major questions that I’d been skirting around. I wasn’t short of ideas for businesses; some proven, some not. But I recognised I didn’t have enough time to do everything, nor enough available funding to pay others to do everything. Importantly, I didn’t have sufficient time or energy to chase funding to make all the ideas happen (and chasing too many would disqualify the ideas from most potential funders). Horizontal axis – annual revenue forecast I didn’t initially approach this in a mercenary way, but after trying a […]

microphone

Where Do I Learn? – Part 1 – Podcasts

Posted 1 CommentPosted in Articles, Innovation, Mentoring and Training

I regularly listen to podcasts. If I’m travelling between clients, I’ll usually be listening to a stream of podcasts. Even when taking a shower or eating breakfast, I can have a podcast playing in the background. I used to listen to a lot of podcasts as I drove between client sites. The podcast format was ideal for the time behind the wheel and expand my thinking for the few hours that I was on the road. So I had a variety of subjects and presenters. Over time, I’ve narrowed the list down to : 1. Podcasts with a focus on sales I’m not from a sales background, although I have worked on bid teams, and pre and post sales teams. Yet I fully believe that a significant part of a consultant’s job, especially those such involved in innovation, business architecture, […]

Idea Post-its

Business Architect for Free*

Posted Posted in Articles, Innovation, Mentoring and Training, Methodology, Problem Solving, Service Redesign, Startups, Strategy

I’ve got some time in between clients where I’d like to contribute back or pay-it-forward. I’d like to donate my time for free and raise a bit for charity while I’m doing it. What’s the offer? You get a Business Architect for free* *What does free mean? You don’t pay for my time. Instead, you pay expenses (we can agree up front and they could end up being zero) + you make a donation to a registered charity (I’ll leave the amount up to you). You’ll get me for up to a day, plus time beforehand over email/messenger to discuss how to use that time. Alternatively, if you just want a chat in person/over Skype, I’m happy to get involved. This is open until Fri 25th August 2017 to one more company or organisation initially. I have one already booked in, […]