Category: Strategy

Strategy, Architecture & Problem-Solving

Startup whiteboard

A New Phase

I’ve been thinking about what a new consultancy could look like for a few years; whether to start with values, start with contracts, start with composition, etc. Earlier this year, I started on a new hybrid SaaS/Consultancy model.  The trigger for me was the blending of the startup world, in terms of building the SaaS…
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Bass guitar

Funk and the Groove of an Ideal Transformation

Think of a funk song. Think 1970s, possibly even early 80s, most likely from the US. There is a pattern to the tunes that wedges the music in your mind whether you like the genre or not. It gets the beat and the message across. So what can we learn from funk to improve our…
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Could gyms adopt a GCP pricing model?

We’re at that time of year where the gyms are full of resolutioneers. I have no problem with that. It’s well-known that the influx is short-lived. But it’s a messy business model and I’ve written before about possible changes to the business models of gyms based on features and quality. There are a few reasons for…
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Tanker

Sunk cost

During the last few weeks of writing my last book, I realised that a related message to a different audience would be better delivered by video. So I started writing a training video. Then I stopped. I’d thought more about what I wanted to complete, who the customers would be and focussed on that. The…
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Stealth Plane

Stealth Mode is a Novice’s Game

Yet again, I’ve come across another post by a would-be/current founder who’s asking for advice. They’ve framed the question in an abstract way, dancing around the subject, trying to get the advice that they want but without providing sufficient information about their idea for the community to be able to add any significant value.  It’s…
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Electric car

Range Anxiety: Customer Issue or Product Issue?

I mentioned in a previous short article about how companies can misinterpret what their clients want and in another about industry reactions to issues. In this article, I want to explore how companies can force their issues onto the customers. Background I was reading up on electric cars (EVs) and in the last year the…
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Port

Customer vs Enterprise Perspective

Here’s a quick exercise on perspective, scope and how we view problems.  How big is your enterprise? Follow that question with these two questions: How big is it compared to the size of your organisation? How big is it compared to the size of your team? That’s the internal focus.  Now let’s try a different…
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drops-of-water

Invest in Now

Also known as “Take care of the customer in front of you, not their future selves.”  I’m minded of this, specifically regarding how organisations can manipulate the perceived balance of power between them and their customers when applying refunds. Mistreatment I’ve noticed that it’s not necessarily specific companies, but the industry sectors they operate in.…
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Innovation

Outsourcing your future

There’s a growing trend in organisations to outsource their future through innovation labs and innovation competitions. I like to question the rationale behind these decisions and look at the host company more closely. After all, what is behind its decision to handle innovation from outside-in, rather than inside-out? Reasons So let’s explore. Why would an…
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support-2355701_1280

Failure in public sector – The Reprise

I read Vim‘s article on What Does Failure Mean for Public Services  and I wanted to respond. I wanted to build upon Vim’s thoughts from my own perspective. I’ve developed that perspective over a couple of decades working across front-line teams and supporting teams, transforming workforces across public and private sector. This results in me…
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