After a year or so working with a large, complex client and some time before that working on a startup, I’m back to writing the book I started a couple of years ago. Three good things have come from this break: Both of the experiences have confirmed that the book needs to be written. What I have seen in the last two years has proven to me that there is a gap and this book will fill that gap Both of the experiences have provided more evidence about which tools and techniques work well From a personal perspective, the break has given me more motivation to complete the book I expect to be publishing in 2016.
Some of you may already know, I’m in the process of writing a book on improving your own service. I’m aiming the book at the people who work the process themselves, e.g.: nurses social workers claims adjusters HR/OD staff office managers office administrators hotel staff and their managers and change agents/analysts As you can see, it’s not restricted to any industry, but will be most relevant to those working in service industries (whether from private, public and 3rd sector), so that should include: public sector health finance retail leisure legal More accurately, the information in the book could be useful for any industry, however there already exist books for improving manufacturing production processes, so I have not covered them. What’s the book about? The focus is on improving a service without recourse to large consultancy fees and should work well […]