4 ducks in a field watched by a lamb

Facilitation

Posted on Posted in Facilitation

Regardless of the project, sometimes we all need an external guide to help us along. Facilitation brings structure to events, ensuring that attendees stay on-track. The facilitator needs to be sensitive to the needs of the attendees and the needs of convener. The two sets of aims may well not be the same. Good facilitators will bring about results regardless of the differences. Facilitation sessions are split into 4 phases: Initial engagement, identification of purpose, high-level scope definition Planning, arranging, […]

Mentoring and Training

Posted on Posted in Mentoring and Training

All of the changes facing every organisation require skilled personnel, either increasing a team’s knowledge in the tools and techniques used for change or by mentoring analysts, providing guidance and supervision. Training Training packages can be developed in the following: Lean Service Redesign Business Process Reengineering Business Analysis Each training package is bespoke, specifically tailored to the client’s needs. Mentoring Mentoring is a longer engagement than training, designed to offer support to your staff in their profession. For those involved […]

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Service Redesign

Posted on Posted in Service Redesign

Are you designing a service or transforming an existing service? For redesign, we help organisations to reform teams more logically and change the way that they work resulting in more efficient processes. This is more structured and more logical than older BPR (Business Process Redesign) concepts as we’re heavily influenced by Lean but in a service environment. At the smaller end of the scale, there are service improvement engagements and delivering strategies and methods for continual improvement. We can’t implement […]

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Methodology Design

Posted on Posted in Methodology

This starts with a review of your team, what it’s trying to achieve and how it’s trying to achieve that. Following that, we can advise on and develop suitable methodologies that will work for you and what you’re trying to achieve. The main focus with previous clients has been on integrating change methods and software development methods. Often the project management method is already present within the client, even if it’s just what their practitioners bring with them. Sometimes, it’s […]

Strategic Analysis and Direction

Posted on Posted in Strategy

Bringing a calm strategy to muddy waters. The benefit of using external consultants is that they can see through the internal politics and difficulties. Strategic Analysis and Direction Often the direction is not clear; there are a myriad of options or the service is trapped in an ever-continuing scenario of fighting daily fires. If you’re in that situation, then you could benefit from an engagement of Strategic Analysis. In that engagement, we look for the critical fulcrums; those pivot points that […]

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Trouble-shooting and Solving Problems

Posted on Posted in Problem Solving

To be able to fix the problem, you first need to know what the problem is. More specifically, you need to know which problem to fix first. Your staff may already be telling you what the problem is, you may already know what it is, but what if that’s not the most important problem and the underlying problem is something else entirely? That’s where using an external consultancy can prove valuable. We’re impartial, unencumbered by politics, with no axes to […]