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xTech – Part 1 – Why I’m fed up with tech

Posted 1 CommentPosted in Articles, Innovation, Strategy

xtech for Sector x Fintech is challenging the Finance sector Insurtech is challenging the Insurance sector Healthtech is challenging the Health sector Will we see Techtech challenging the Tech sector? And since new technology is developed every month and every year, would we be looking at a Techtechtech sector in a decade? It’s seems ludicrous to think of it that way and it is indeed ludicrous. The reason it sounds so odd to have a Techtech sector is that we’re allowing ourselves to be focussed on the technology that’s enabling us to replace the older business models. Analysis If you get a nice interface to your banking account and that bank account has a different charging model to the older high street banks, does that make it fintech? According to the hyped world, then yes. But it’s stilll banking. It’s […]

Designing for Everyone

Posted Posted in Articles, Facilitation, Innovation, Methodology, Service Redesign, Transformation

Whatever system, process, technology we’re implementing, shouldn’t we be designing for everyone? Or at least everyone in the target customer segment? Background In the last couple of weeks, I’ve read a number of articles that have consolidated and made me reflect on my thinking about designing for disabilities and what counts as normal. Having spent a number of years working in the health and social care sector, I’m well-versed in the practicalities of working with people with disabilities. But I still hate the phrase “people with disabilities” and every other similar phrase I’ve ever seen. I don’t like the word inclusion, not that I don’t like the concept itself, but that I don’t like that the concept has to exist. Hence the title of this article as “Designing for Everyone”. What’s an average person? I read The Atlantic’s article on how we’ve ended […]

Kanban prototype for an NHS Acute service

Lean Cost Benefit Analysis of a Quick Improvement

Posted Posted in Articles

Last week, I was provided with the short opportunity to improve a service within an NHS Acute Trust. I had 5 minutes to understand the problem and then I suggested a quick improvement. I’d like to take you through how we arrived at a solution and the resulting lean cost benefit analysis of that solution. I don’t get that involved in the individual solutions anymore, instead I’m usually engaged for more strategic issues and end up mentoring others to make the changes across the whole organisation or enterprise. So it was fun to roll up my sleeves and suggest a solution that could work in a hospital. I fully expect the team to modify it to suit their specific needs and I’ll be on hand to help them improve it. So let’s get to the calculations: Lean cost benefit analysis Analysis […]