Lean Canvas

How the Lean Canvas Promotes the Sharing of Innovation Ideas

Posted on Leave a commentPosted in Articles, Innovation

I had the great opportunity to see how different organisations approach short-scale corporate innovation, at the NWG Festival of Innovation (#NWGInnovationFestival) earlier this month. The Festival was set-up to resemble a summer festival, complete with the action happening in temporary tents around the racecourse. There were several different design sprints each in their own tent section, each tackling a different theme. The Challenge Walking through the different sprint rooms, it took time to understand what problem was being solved, how […]

Lean Service Improvement Book

Service Improvement Book – In Progress

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After a year or so working with a large, complex client and some time before that working on a startup, I’m back to writing the book I started a couple of years ago. Three good things have come from this break: Both of the experiences have confirmed that the book needs to be written. What I have seen in the last two years has proven to me that there is a gap and this book will fill that gap Both […]

What value do you place on your support networks?

Posted on Leave a commentPosted in Besteno, Startups

Introduction I gave a short presentation at GreatPreneurs’ conference (#GPConf2014) in Manchester this weekend on the subject of “What does your support network do for you?” I wasn’t talking about friends or family, but rather the startup events and meetings that occur in your city. Value I’m pretty convinced you could eat for a month without having to buy any food by attending an event in the morning, a different one in the afternoon and one or two in the evening. Every […]

Applying Lean Startup in the Public Sector

Posted on Leave a commentPosted in Articles, Methodology, Service Redesign, Transformation

Yesterday, I presented at #Leanconf 2013 in Manchester. It was the first Lean Conference covering Lean Startup in Europe. There was a great energy to the 2-day event with a variety of planned and unplanned talks plus lots of opportunity to network without the usual tradeshow conference feeling of being stalked by sales managers. I don’t think I’ve seen a community spirit like that in a long time; every attendees helped someone else no matter how far along their own […]

Lean Service Improvement Book

Forthcoming Book on Improving Your Own Service

Posted on Leave a commentPosted in Articles, Book

Some of you may already know, I’m in the process of writing a book on improving your own service. I’m aiming the book at the people who work the process themselves, e.g.: nurses social workers claims adjusters HR/OD staff office managers office administrators hotel staff and their managers and change agents/analysts As you can see, it’s not restricted to any industry, but will be most relevant to those working in service industries (whether from private, public and 3rd sector), so […]

Signs by I Am Fry under by-nd 2.0

The Customer Journey Never Ends

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I’m reminded of the phrase “a dog is for life, not just for Christmas”. Similarly, as soon as an organisation starts a relationship with a customer, they’re stuck with that relationship. Many organisations design customer journeys but think from their own perspective rather than that of the customer. That’s a mistake but one that can be simply rectified. An exchange between customer and company lasts longer than the original transaction. For instance, if a customer buys a product, has a […]

Cupcake by zigazou75 CC-by-2.0

The Cupcake Strategy – Business Strategy for a Startup Business

Posted on Leave a commentPosted in Articles, Strategy

Introduction I’m often talking business strategy and how it can apply to any business no matter how new or how small. Strategy should be applied to every business but it’s a shame that the closest many business owners get to it is a business plan for a bank loan. This is even worse when they may have need a lesser amount or even avoided the loan completely had they planned differently. What I’ll Cover about Business Strategy I can think […]

Be The Customer

Be The Customer

Posted on Leave a commentPosted in Articles, Transformation

Introduction I really believe in getting customer input, especially before you build you product or service. Lean Six Sigma includes the concept as part of Voice of Customer, Lean Startup and similar methods include the concept within Customer Development. If you work for an existing organisation that currently delivers products/services rather than a start-up, sometimes it’s easier to actually be your customer than to gather their input. Many companies try to get closer to customer needs by using mystery shoppers. […]

Introducing the new Questions and Answers

Posted on Leave a commentPosted in Articles, Transformation

Starting this week, I’ll be answering your questions on Lean and Lean Startup and how they can be applied to the public sector. I’ll also answer questions on wider subjects of business transformation and change management, although I expect most will relate to Lean in public sector and/or Lean Startup in existing organisations. I’m assuming that any questions you ask me are public and can be posted on this site and publicly responded to. If you need a private response, […]

Lean or Lean Startup

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There’s a lot of hype around Lean Startup for at least the last year. The positive thing is that much of this hype is well-deserved; the concepts have changed the thinking of a lot of its readers. Having a foot in both camps as a lean practitioner improving services and organisations and as an entrepreneur roughly adhering to the Lean Startup method, I think it’s important that we are all clear on the difference between the concept of the lean startup method […]