Business Architecture and Service Design

How Might We Apply Service Design to the Enterprise?

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

I simplistically take the view that Service Design is the concepts and methods of Design Thinking applied to making services work better for their customers. It’s a definition that works in the circles I most commonly move in, i.e. directors, programme directors, etc. It allows me to set the stage in which service design and design thinking both play. However on the same stage, we commonly find KPIs, OKRs, Business Architecture, etc. And the stage starts to look crowded very quickly. We also start to see people pulling in different directions, like someone has let a mouse loose in the chorus of an Italian opera. Operas and plays have directors, often many directors each responsible for their own domain, but with one artistic director responsible for the overall vision. Envisioning Now imagine what would the stage look like if the […]

Enterprise Architecture and Business Architecture as Peers

The Maturing of Business Architecture

Posted Posted in Articles

In Black Sheep or Shepherd, I introduced the idea that Business Architecture isn’t aligned with Enterprise Architecture as well as we may expect from looking at traditional structures for Enterprise Architecture. I’ve had several conversations about that topic since, all raised by the person I was talking with, rather than me asking them. And we’re all coming to similar set of conclusions: Business Architecture doesn’t fit well within Enterprise Architecture (more on this below) Business Architecture as a profession is maturing Organisations who are using Business Architects are using them differently Business Architecture may be better defined as a peer capability to Enterprise Architecture, rather than within EA. Let’s take each in turn. 1. Business Architecture doesn’t fit well within Enterprise Architecture I covered a lot of this in Black Sheep or Shepherd. The traditional implementation of EA originates from an IT […]

taco

The Taco of Business Architecture – What’s the Purpose of Business Architecture?

Posted Posted in Articles, Methodology, Service Redesign, Strategy, Transformation

As a profession, Business Architects are in danger of becoming defined by just one of the products that they create. Unfortunately, it reduces the value that the profession can provide to organisations and limits expectations of prospects and clients. What went wrong? Imagine a fine-dining chef who makes tacos once at the request of a favourite customer. The chef knows tacos will do the job, she knows they’re sustenance, she knows that there are better products and even advises the customer of what she can do instead. But the customer wants tacos, so she delivers. Other people like tacos as well. So she becomes known as a taco chef and the world is left short one fine-dining chef. Or rather, she’s no longer unavailable to provide the fine-dining experience since she’s now cooking tacos at the request of many customers. […]

server

xTech – Part 1 – Why I’m fed up with tech

Posted 1 CommentPosted in Articles, Innovation, Strategy

xtech for Sector x Fintech is challenging the Finance sector Insurtech is challenging the Insurance sector Healthtech is challenging the Health sector Will we see Techtech challenging the Tech sector? And since new technology is developed every month and every year, would we be looking at a Techtechtech sector in a decade? It’s seems ludicrous to think of it that way and it is indeed ludicrous. The reason it sounds so odd to have a Techtech sector is that we’re allowing ourselves to be focussed on the technology that’s enabling us to replace the older business models. Analysis If you get a nice interface to your banking account and that bank account has a different charging model to the older high street banks, does that make it fintech? According to the hyped world, then yes. But it’s stilll banking. It’s […]

Business Motivation Blueprint

Using Archimate for Business Motivation Model and MSP – Part 4: Mission

Posted 1 CommentPosted in Methodology, Service Redesign, Strategy

In the first article, I introduced the standards and the tools that are in scope of this series of articles. To recap, the chosen tools/standards/methods are: Archimate – The open source enterprise architecture modelling standard Archi – a tool for working with Archimate Managing Successful Programmes (MSP) Business Motivation Model (BMM) In the second article, I introduced how I’m handling benefits and goals. In the third article, I introduced the corporate element of the BMM. In this article, I’m going to introduce the Blueprint element of MSP. What we’ll cover: The MSP Blueprint The MSP Mission Some of the capabilities that we’re affecting Design Principles The start of work packages What we won’t cover The detail of the organisation design (e.g. current and future designs) The full capability map Multiple programmes Warning Do not consider this article to contain the […]

Partnership Map 0_02

Partnership Map

Posted Posted in Articles, Facilitation, Methodology, Service Redesign, Startups, Strategy

I’ve developed a Partnership Map, designed to help us think about which companies we partner with and why. With my clients, I’ve often found workshop attendees confused (at least initially) by the term partnership. If you use other well-known tools such as the Business Model Canvas, maybe you’ve encountered similar issues. We all use the term partnership, but rarely question what we actually mean by it. I usually revert to asking what the partnership entails. If it’s one company paying another for services, is that really partnership? Components There are two parts to the target The Map itself: designed so you can print it large and place your partnering companies on the map A table of the definition of the tiers. I’ll admit this is a very rough draft, but I thought it better to get it out in the […]

Books

Where Do I Learn? – Part 2 – Books

Posted Posted in Articles, Mentoring and Training, Methodology, Service Redesign, Startups, Strategy

If I’m driving, I’m listening to podcasts. If I’m travelling by train, then I’m reading. I typically read books that don’t directly relate to my profession, but those that I hope will change my approach to how I work with clients. For every client I go to, I end up mentoring business analysts, business architects, programme manager, project managers and other change programme staff. So I’ve kept a list of references (not just books) on Evernote and I tailor it to the person I’m mentoring at that time. Here’s the list of books that I recommend: 1. Lean 1.1. Womack and Jones: Lean Thinking: Banish Waste and Create Wealth in Your Corporation http://amzn.to/1sCHWwD This is the book I recommend to anyone trying to understand lean for changing services and organisations. However, once you understand, you’ll start applying it to other areas […]

ticket

Charging Admission as an Example of Changing Strategy

Posted Posted in Articles, Innovation, Service Redesign, Strategy

We should all look at the thinking behind this article in Business Of Fashion; there’s a lot we can take away from it. It shows a level of innovation and shines light on so many values that we take for granted.   The Premise The author writes about the shift of a fashion store to charging customers a fee to enter the store. The argument is that the store is an entertainment experience and that we expect to pay for other places of entertainment, e.g. theatres, cinemas, etc, so shouldn’t we also expect to pay to go to fashion stores? So instead, we could charge admission not for the store but for the experience which happens to be in a store. There’s a distinction there in that most stores will not have an experience worth charging. Indeed, as the author mentions […]

Sheep

Black sheep or Shepherd?

Posted Posted in Articles, Innovation, Service Redesign, Strategy

As a business architect, I feel like I’m sometimes the black sheep and sometimes the shepherd of the Enterprise Architecture function.   The Black Sheep 1: Uncovering the rationale I feel like the black sheep because I find myself regularly asking why. Why did you make that decision? Why did you choose that approach? Why caused you to think that way? I tend to use different, phrasing which is more approachable and open, such as “tell me the story so far. How did we get to where we are now?”, etc. But underneath it all, I’m aiming to understand the motivation behind the changes that are progressing in front of me. It’s not so much a position of devil’s advocate, more of one of uncovering the rationale behind decisions and evaluating whether that decision is still a valid one. Many […]

Revised Revenue Vs Confidence 4 box model

4 box model for deciding on the future – part 2

Posted 1 CommentPosted in Articles, Innovation, Startups, Strategy

I finished the previous part of this article with a four box model that had two quadrants with the same outcome. With that article, I’d stated that the outcome you may want to choose would probably depend on the lifestyle you want to lead. That still applies, but I want to show what I do with similar four-box models The issue I don’t like when four-box models show opposite quadrants with the same outcome. The reason is that the quadrants are an approximation so we’ve blurred what we do with data points that fall around the centre (like around a bullseye) of the model. Imagine a point of x=49 and y=51, why should that be treated different to x=51 and y=51? or x=49 and y=49? How to interpret What we recognise is that if the diagonally-opposite quadrants are more a […]