Category: Transformation

Strategy, Architecture & Problem-Solving

DunningKrugerFlow

The Flow of Dunning Kruger – a Blend of Challenge, Skill and Perception

I’ve discussed Dunning Kruger syndrome a number of times, loving the phrase “Peak of Mount Stupid” which we’ve all been on at some point. Flow A few months ago, I was introduced to Flow by Mihaly Csikszentmihalyi, described succinctly by Chris Bailey. Borrowing Chris’ interpretation of a core chart from the book, we can see…
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Port

Customer vs Enterprise Perspective

Here’s a quick exercise on perspective, scope and how we view problems.  How big is your enterprise? Follow that question with these two questions: How big is it compared to the size of your organisation? How big is it compared to the size of your team? That’s the internal focus.  Now let’s try a different…
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grave

The Truth Behind Reducing Death Rates

I was being interviewed by a prospective client a few years ago and I was asked an odd variant of a common question. There are more typical versions of that question, e.g. “what accomplishments are you most proud of?”. This variant blended the 3rd person perspective with reputation and achievement. If was more along the…
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NateSmith

Participation

A short while ago, I posted about how we can engage others in making decisions through the creation of an appropriate framework. Today, I noticed something else similar. I saw a video of the drummer Nate Smith engaging an audience in counting. Now if you’ve got even a basic level of musical talent, you’ve probably…
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Jumbled music

Devolving Decision-Making through Frameworks

If you create an appropriate framework, people can understand what to do when you haven’t told them the details. All too often, organisations define rules that do not need defining. They may choose to set criteria for approvals, or host panels in order to evaluate submissions. A better approach in many cases is to create…
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Hospital

Treat your customer as valuable

Treating your customer as valuable could be the first step to understanding what your customer values.   I went shopping in my local supermarket. It was eventful for the number of things that went wrong for me, all of which could have been prevented with some foresight and some real-world gemba.   It was early…
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theatre seating

Outsourcing Your Future – part 2

There are a number of company-hosted competitions, events, hackathons all with the aim of introducing innovation to the host company. I questioned the rationale behind these initiatives in the first part of Outsourcing Your Future. The P&G Signal Accelerator Innovation Brief for Daycare Subscription is a good example of how these can be presented to the public,…
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support-2355701_1280

Failure in public sector – The Reprise

I read Vim‘s article on What Does Failure Mean for Public Services  and I wanted to respond. I wanted to build upon Vim’s thoughts from my own perspective. I’ve developed that perspective over a couple of decades working across front-line teams and supporting teams, transforming workforces across public and private sector. This results in me…
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Hospital ward

How much is too much training?

I’m divided in this, but lean towards only brief training, just enough to inform them, rather than enough to practice.   On one hand, it pays to understand why change in general is necessary and specifically, why the change that you’re about to implement is necessary. Often I see professionals who spend time with the…
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Traynor Guitar Amp

How accurate is your testing routine?

Testing is not just for software, but for the business processes, organisation or service that you’re implementing? I’ve seen many test routines that are too artificial, too removed from the reality of what the users will go through. Fortunately this factor has improved over time, especially with more focus on user stories. Let’s consider one…
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